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ÀÌ¸í¼± ( Yi Myung-Sun ) - ¼¿ï´ëÇб³ °£È£´ëÇÐ
¿ÀÁöÇö ( Oh Ji-Hyeon ) - ¼¿ï´ëÇб³ °£È£´ëÇРȲÇý¹Î ( Hwang Hye-Min ) - ¼¿ï´ëÇб³ °£È£´ëÇпø ±ÇÀºÁø ( Kwon Eun-Jin ) - ¼¿ï´ëÇб³ °£È£Çаú ÀÌÁ¤Èñ ( Lee Jeong-Hee ) - ¼¿ï´ëÇб³ ºÐ´çº´¿ø °æ¿µÇõ½Å½Ç QAÆÄÆ® ¹ÚÀº¿µ ( Park Eun-Young ) - °¡ÃµÀÇ°úÇдëÇб³ °£È£Çаú
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Abstract
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Purpose:The purpose of the study was to understand and describe the hospital workers¡¯ experience related to the hospital evaluation program implemented in Korea between 2004 and 2009.
Methods:During 2010, data were collected using focus group interviews. Four focus group interviews were held with a total of 28 hospital workers participating. All interviews were recorded and transcribed as they were spoken, and data were analyzed using qualitative content analysis.
Results:Nine themes emerged from the analysis: 1) Positive change in the necessity of the evaluation; 2) Improvement in the hospital system, facilities, and human resources; 3) Unity through cooperation among departments; 4) Nursing work overload; 5) Lack of physicians¡¯ awareness and responsibilities; 6) Unfair and unrealistic evaluation items; 7) Lack of credibility of the outcome; 8) Shifting responsibility for negative outcomes to the workers; 9) Lack of pragmatic utility.
Conclusion:The results of the study demonstrate that the hospital evaluation program played a key role in improving some work environments and communication among departments. At the same time, they show various negative themes resulting from the context of very authoritarian hospital systems and a connection-oriented society in Korea.
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KeyWords
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ÁúÀû¿¬±¸, Æ÷Ä¿½º ±×·ì, ÀÇ·á±â°ü Æò°¡, ÀÇ·á±â°ü Á¾»çÀÚ
Qualitative research, Focus groups, Health care evaluation mechanism, Hospital worker
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µîÀçÀú³Î Á¤º¸
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